Hotel Prime Royal Surabaya terletak kurang lebih 3 km dari pusat kota dengan akses mudah ke berbagai fasilitas dan lokasi penting kota, termasuk stasiun kereta api Pasar Turi, Tugu Pahlawan, pelabuhan Tanjung Perak, kedubes UK, kedubes Jerman, dan konsulat Kanada. Di sekitar area hotel banyak tersedia pilihan kuliner, termasuk salah satu di antaranya yang merupakan ikon kuliner kota Surabaya, Warung Padin, yang buka 24 jam non-stop. Selain itu, hanya berjarak beberapa meter terdapat mall BG Junction. Fasilitas hotel di antaranya business center, car park, laundry dan dry cleaning, restoran dan coffee shop, meeting room, outdoor pool, dan spa (Alaya Spa).
Prime Royal Hotel Surabaya sendiri merupakan bagian dari jaringan KAGUM Hotels. Total tersedia 72 kamar dengan rincian 26 kamar tipe Superior Room, 37 kamar tipe Deluxe Room, 2 kamar tipe Family Suite, 4 kamar tipe Junior Suite, dan 3 kamar tipe Executive Suite. Fasilitas kamar meliputi TV LCD / plasma, mini bar gratis, akses internet via jaringan / LAN, daily newspaper, dan pilihan kamar non-smooking.
Beberapa review dari pelanggan (dikumpulkan dari berbagai sumber):
Prime Royal Hotel is a wise choice if you search for reasonable price with a good value of amenities… Pool 24hour, complimentary mini bar, wifi & national newspaper… Very good restaurant with various meal that always changed everyday… Strategic location & supported by taxi services 24 hour…
Over all … it was nice stay in this hotel. the staff were friendly from security – reception – housekeeping – engineering – fb staff .. all were great, the service was beyond expectations, the room was clean, the food was colourfull. i have no doubt to coming back again and reccommend this place to friends.
Overall stay was pleasant. good room product, free minibar which is a plus service, clean & modern room using recycle paper amenities concept in the bath. I had a room overlooking the small pool but the hotel is not for a smoker in the room cause you have to sign for a statement of smoking regulations in hotel. Free Wifi using passcode is available on request but reception could have explained all guest on arrival for the password instead. Breakfast was fairly tasted cause I had a late breakfast which almost at 10am and not all menu available anymore but variety reflects good inter-continental food for the hotel class. Taxi always available during my overnight stay and had a quick check in and check out experience. Would recommend this hotel if the location for east Surabaya is the concern. Forget to tell hotel that the standing lamp is not functioning since I arrived but i did not make use of it so it did not really matter cause room illumination overall was very good
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JL. Kranggan 103 -105, Surabaya